1. If the Customer cancels his request for a Labour services atleast 2 hours before the time of arrival of such Labour, then such customer will be given 100% refund of the Commission Fee paid by him at the time of confirmation of the Order.

2. If the Customer cancels his request for a Partner services before the Partner starts for reaching the workplace of customer, then such customer will be given 100% refund of the Commission Fee paid by him at the time of confirmation of the Order.

3. If the Customer cancels his request for a Partner services after the Partner starts for reaching the workplace of customer, then such customer will not be given any refund of the Commission Fee paid by him at the time of confirmation of the Order.

4. If the Labour/Partner fail to arrive at the workplace mentioned at the specified time, then the Y JUNCTION shall make available the substitutes, if it fails to do so, the Y JUNCTION shall refund the 100% the Commission Fee paid by the Customer at the time of confirmation of the Order.

5. The refund shall be processed in 6-7 working days from the date of cancellation and the refund amount shall be credited to the bank account from which such amount was debited.

6. In case the customer desires to cancel his request placed on The Y JUNCTION within 2 hours before the time of arrival of such Labour/Partner, then the Commission paid by him will not be refunded, it will be forfeited. In such cases the Customer has option to either take the service or let go the Commission paid by him.