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These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
By clicking on the “I ACCEPT” button or by using Y Junctions’s services, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE APPLICATION. If you do not accept any of the User Terms, then please do not use the Application or register or avail any of the services being provided therein.
YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND Y JUNCTION IN RESPECT OF THE USE AND SERVICES OF THE SITE.
Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at (please mention the weblink of privacy policy). By accepting these User Terms, You also allow Y JUNCTION to send you promotional emails and SMS alerts from time to time.
IT IS HEREBY EXPRESSLY CLARIFIED THAT Y JUNCTION AND THE USER SHALL ALSO BE GOVERNED BY THESE USER TERMS.
1. DEFINITIONS
All of the defined terms in these User Terms will have the meaning assigned to them here below:
(i) “Customer Account” shall mean the account created by the Customer on the Application for availing the Services provided by Y JUNCTION.
(ii) “Leader Account” shall mean the account created by Leader on the Application of Y JUNCTION.
(iii) “Labour/Partner Account” shall mean the account/registration created/obtained by the Labour/Partner on the Application for availing the Services provided by Y JUNCTION.
(iv) “Application” shall mean the mobile application “Y JUNCTION” updated by Y JUNCTION from time to time.
(v) “Commission” shall mean the fee payable by the Customer to Y JUNCTION for the Service i.e., for availing the technology services offered by Y JUNCTION. Commission shall be charged on every booking made through the Site/Application. The Commission shall include the commission payable by labour/partner to the “Y JUNCTION”, which the Customer will be able to deduct from the labour wages.
(vi) “Customer/ You” means a person who has an Account on the Application.
(vii) “Leader” means an individual who shall be assigned a position of Leader, for a group of certain number of workers, by the Y JUNCTION and registered as Leader on the application of Y JUNCTION.
(viii) “Labour” shall mean and include such individuals doing construction works and who got registered as Labour under the Y Junction’s Application.
(ix) “Partner” shall mean and include such individuals doing electrical, carpentry, sanitary fittings, and other home services as provided under the Application and who got registered as Partner under the Y Junction’s Application.
(x) “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Y JUNCTION.
(xi) “Y JUNCTION” or “us” or “we” or “our” shall mean Y JUNCTION PRIVATE LIMITED, a company incorporated under the provisions of the Companies Act, 2013 and having its registered office at H. No 1-8-46/1, Ground Floor, Ganesh Puri Colony, Dilsukhnagar, Hyderabad, Telangana - 500060, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.
(xii) “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Y JUNCTION from the Customer from time to time for registration on the Application.
(xiii) “Service(s)” means the facilitation of the services by Y Junction through the Application.
2. ELIGIBILITY
The Customer/Leader/Labour/Partner must have attained at least 18(Eighteen) years of age and shall be competent to enter into contract under the Applicable Laws. If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You must abide by such age limits.
3. REGISTRATION AND ACCOUNT
1. You shall ensure that the Registration Data provided by You is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
2. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
4. SERVICES
The Application allows you to avail multiple services offered by Y JUNCTION.
TERMS AND CONDITIONS FOR CUSTOMER
1. The Application will allow you to place a request for the required number of Labour/Partners registered on the application in order to provide construction/other Domestics services as listed on the application at the address/location entered by you.
2. If the Labour/Partner or the Leader as assigned by Y JUNCTION to such labour accepts a request, Y JUNCTION notifies You and provides information regarding The amount of commission to be paid to the Y JUNCTION for provision of their services and the amount of wages to be paid to the Labours/Partners, the order or request placed will be confirmed upon the payment of the Commission.
3. Once the order is confirmed, the Customer will get the Contact details of Partner/ Leader in case of Labour requirement to facilitate the communication.
4. The Commission paid by the Customer shall include the commission to be paid by the Labour/Partner to the Y JUNCTION and such amount shall be deducted from the wages to be paid to the Labour/Partner.
5. The Customer shall place/mention the accurate location for arrival of Labour/Partners. (accurate to 10-15 meters).
The Request shall be placed at before 8 A.M of the respective day for which Customer seeks Labour for construction works.
6. The Customer may place the request for Partners for Domestic and Other Home Services at any time as per their requirement.
7. The Y JUNCTION shall make reasonable efforts to bring You into contact with a Labour/Partner, subject to their availability in or around Your location at the moment of Your request for such services and Y JUNCTION shall not take any responsibility/provide any guarantee for non-availability of labour for booking/compulsory availability of labour.
8. The Customer shall be bound to pay the Total wages/payment as shown in the Order Summary to the Labour/Partner.
9 .The Labour/Partner/s shall arrive at the location mentioned by the Customer, if there is any delay in arrival on account of placing wrong location by the customers, the Customer shall be liable to pay the full wages for the day irrespective of hours of delay in work.
10. The Customer shall not misbehave with or abuse the labour/partner verbally/physically
11. The Customer shall not misbehave with or abuse any female labour/partner verbally/physically.
12. if the Customer places a request for Partner for providing any domestic services/Home Services from a different zone (based on locality and distance as assigned by the Y JUNCTION), then the Customer shall pay the Partner transportation charges also.
13. The Y JUNCTION will not be responsible for performance of works by the Labour/Partners and it shall not be responsible for any disputes arising between the Labour/Partner/Leader and Customer.
14. The Customer may register the Complaint with respect to nonperformance/misbehavior/delay in arrival by the Labour/Partner or any other matter with the appropriate authorities of the Y JUNCTION.
15. Equipment required for the work shall be brought by Labour/Partner/Customer based on the nature of work and equipments required based on general practices and Y JUNCTION shall not be responsible for providing any kind of equipment.
16. The Y JUNCTION
TERMS AND CONDITIONS FOR LEADER/LABOUR/PARTNER
1. The Labour/Partner by accepting the request for construction/domestic services placed by the customer on the application hereby agree to work for the wages as displayed on the application after the deduction of commission remitted by Customer to THE Y JUNCTION on behalf of such labour/customer.
2. The Labour/Partner or Leader accepting the request on behalf of Labour/Partner after accepting the request shall be responsible for arriving at the location mentioned by customer at the specified time without any delay.
3. No Labour/Partner shall smoke/consume alchohol at the work place/ or arrive at the work place in a drunken state.
4. The Labour/Partner will not be provided any transportation charges.
5. The Labour/Partner shall not indulge in any unnecessary communications and shall not misbehave with the Customer/Co-Labours/Partners.
6. The registration of the Labour/Partner shall be cancelled upon receipt of 3 complaints of delay in arrival/improper behavior at the workplace upon the discretion of the appropriate authorities of the Y JUNCTION.
7. The Y JUNCTION shall not be responsible for payment of wages and the safety of workers at the workplace; however the Labour/Partner may register the Complaint with respect to non-payment of wages or any other matter with the appropriate authorities of the Y JUNCTION.
8. The Y JUNCTION shall not be responsible for any disputes arising between the Labour/Partner/Leader and Customer
9. Equipment required for the work shall be brought by Labour/Partner/Customer based on the nature of work and equipments required based on general practices and Y JUNCTION shall not be responsible for providing any kind of equipment.
SPECIFIC TERMS AND CONDITIONS GOVERNING THE POWERS AND RESPONSIBILITIES OF LEADER
1. An individual shall be assigned a position of Leader by the authorities of Y JUNCTION for a group of labours and such Leader shall be entitled to a Commission of such percentage as may be decided by the Authorities of Y JUNCTION.
2. The Leader shall update to Y JUNCTION by 8.P.M everyday with respect to availability of labour for the next working day.
3. When an order/request is placed on the Y JUNCTION Application, the Leader will receive a notification on the application and the leader may accept it subject to the availability of labours in his work.
4. Once the Leader accepts the request, the details of the workplace and contact details of the Customer will be shared to him and he shall be responsible for Coordination and communication with the Customer.
5. The Leader shall ensure that the required number of labour as per the request of the Customer reach the workplace mentioned by such Customer.
6. The Leader shall not harass/misbehave with any of the Labours.
7. If any of the Labour misbehaves/indulge into unnecessary fights with the Leader, the Leader may complaint against such labour with the Y JUNCTION.
8. The Leader shall report to the Y JUNCTION the instances of misbehavior/delay in work performance by any of the labour in his group at the workplace.
4. PAYMENTS
1. The wages for the Labour/Partner Services may rise due to the huge demand in the market/non availability of labour or any other factors, however the Customer will be able to view the price and the customer placing a request will be deemed to have the knowledge of the Increased wages.
2. The Customers may be provided with discounts/coupons on the wages/commission charged by the Y JUNCTION from time to time at the sole discretion of Y JUNCTION.
3. The charges for the Services of Y JUNCTION shall be updated or amended from time to time at the sole discretion of the Company and it shall be your responsibility to remain informed about the charges for the Services.
4. The Customer agree and undertake to share relevant payment details including credit/debit card details (Card Details) with the Payment Gateway(PG) for the successful completion of payment towards Total Commission to the Y JUNCTION and authorize the PG to complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes of the Site and/or Application and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant.
5. Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the Payment Processor. The Y JUNCTION shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.
5. FORCE MAJEURE
1. Y JUNCTION shall not be liable for any failure to perform any obligations under this User Terms, if the performance is prevented, hindered or delayed by a Force Majeure Event and in such case our obligations under this User Terms shall be suspended for so long as the Force Majeure Event continues.
6. MODIFICATION OF THE SERVICE AND USER TERMS
1. Y JUNCTION reserves the right, at its sole discretion, to modify or replace, in part or full, any of these User Terms, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Application at any time.
2. Y JUNCTION shall notify you of any changes made to these User Terms by way of Emails/Notifications on your Applications. The revised User Terms shall be made available on the Site. Y JUNCTION may require You to provide Your consent to the updated User Terms in a specified manner prior to any further use of the Site and the Services.
7. DISCLAIMER
1. You agree that Y JUNCTION is merely an electronic platform to facilitate connect the Customer and the Labour/Partner, Y JUNCTION makes no representation, gives no warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of Labour/Partner or their services provided through Y JUNCTION.
2. We do not authorize anyone to make a warranty on Our behalf and You shall not rely on any statement of warranty as a warranty by Us.
8. CUSTOMER CARE CHANNELS
For any request/order related issue, you may first reach out to us at ............................................. (Please mention the customer care number). We will strive to resolve your grievance as early as possible.
9. APPLICABLE LAW AND DISPUTE RESOLUTION
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, “Disputes”) the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Y JUNCTION as Y JUNCTION may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, then any Dispute will be subject to the exclusive jurisdiction of courts in Hyderabad, India.
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